Welcome to The ESS Service Department

Setting the industry standard for value in endoscopy repair with over 65 years of combined experience!

ESS ScopePlus Service Contract
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Service Department Hours:

Mon-Fri: 9:00am-5:00pm Eastern Time
(Excluding Holidays)
Saturday & Sunday: Closed

FAX#: (845) 276-4200

If the video can't play, YouTube Link: https://youtu.be/wRq20Dft6BM

1-800-FIX-ENDO

(800.349.3636)

Repairs Made Simple

ESS strives to make endoscopy equipment repair as simple as possible:

FIRST: Click the button below to download an Adobe® Acrobat PDF copy of our "Speed-Up Repair" form to send with your instrument for repairs:

NOTE: All Repairs include an additional $40.00USD inspection fee.

SECOND: Carefully box your endoscope/endoscopy equipment:

1. For flexible endoscopes: place the instrument in the padded case it originally came with, then tape the two halves closed with a couple of pieces of packaging tape (to prevent the case from opening during transit)
   If you don't have the original padded case, carefully lay you flexible endoscope in a circle (such as when you place it in a tub for soaking), and wrap it completely in bubble-wrap or foam, and tape all areas where the scope could slip out. Then, place it in a padded box.
2. For rigid endoscopes or other instruments that do not have a padded case, carefully wrap the instrument in bubble-wrap/packaging plastic so that it's cushioned from shock force (such as dropping)
3. Place the protected instrument in a well-padded shipping box (NOTE: It should have a minimum of two (2) inches/five (5) centimeters of space between your instrument and all sides of the box, then space should be filled with packaging material for cushioning)

THIRD: Ship your instrument via FedEx or UPS to:

ESS, Inc.
ATTN: Service Department
3 Fallsview Lane
Brewster, NY 10509

• RAPID TURNAROUND
• WARRANTY ON REPAIRS
• INDUSTRY LEADING LOW PRICES
• MANUFACTURER-TRAINED TECHNICIANS

ESS Service Department offers many repair services, even for small diameter endoscopes such as those for Ear, Nose and Throat practices.

Our service department can repair rhinoscopes, bronchoscopes, cystoscopes/ureteroscopes, and many others.

Don't forget, we also repair rigid ENT endoscopes as well!

Repair Services for:

• Veterinary Endoscopes & Medical Endoscopes
• Flexible Fiberoptic & Video Endoscopes
• Rigid Endoscopes
• Light Sources
• Video Camera, Modules & Printers
• Surgical Accessories