ESS Terms & Conditions
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| Terms: | C.O.D., Visa, MasterCard, American Express, Discover or prepayment by check or wire transfer. Credit terms will be determined only upon completion of an approved credit application. Initial orders prepaid or C.O.D. only.
For international orders, payment by wire transfer only. Bank wire transfer fee is $30. International processing fee is $50.
NOTE: We also have the option to offer you payment by PayPal®. Please contact ESS, Inc. for PayPal information (please note that additional fees may apply using this option).
ALL NEW DEALERS wishing to pay by credit card must fax us copies of front & back of credit card and driver’s license. Same name must be on both or company name on credit card.
| | Shipping: | We can ship anywhere in the world. ESS® repairs and products are shipped via Federal Express ground (domestic) or international (for non-domestic shipments) unless otherwise specified. F.O.B. Brewster, New York. Buyer responsible for all shipping charges. | | Prices: | Prices in effect at time of order will prevail. ESS® reserves the right to change prices without notice. For most current prices, please call ESS®, Inc. directly (1-845-277-1700).
Prices on this website should reflect our current prices. If you notice a discrepancy on this site, please contact us immediately by phone, or copy the URL address in your browser, and e-mail it to us with a description of the problem you noted. Use our online form to send the e-mail.
| | Returns: | - Returns MUST be made within ten (10) days of receipt of order.
- An RMA (Return Merchandise Authorization) number must be obtained before items are returned. Contact ESS, Inc. at 1 (845) 277-1700 to obtain your RMA number.
- Equipment must be shipped back prepaid to ESS, Inc. within one (1) week after RMA number is received.
- Equipment/accessories must be unopened and unused.
- Condition of item upon return will be determined by ESS, Inc.
- All items for return are subject to a 15% restocking fee.
- Special-order (custom) items are not returnable or refundable.
| | Leasing: | For purchase of new and/or refurbished equipment, many different options are available. Custom leasing arrangements can also be made. Please call for details - 1-845-277-1700.
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Check out our online Finance Center on this website...
| | Special Order Items: | Any item which is not designated by a part number in the Item Number column on our invoice, is considered a Special Order. Special Order items may require a non-refundable deposit and once purchased, these items cannot be returned. Forceps, graspers/retrievers with the letter "C" at the end of the part number are considered special order items. The sales orders, quotes or invoices will indicate if an item is a special order or not.
| | Wire Transfer Information: | NOTE:
Please call ESS, Inc. directly for wire transfer information: 1-845-277-1700. |
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