(845)277-1700
(845)277-1700

Welcome to The ESS Service Department

ESS Service Department shop image (ShopImg_Pano_600x184_72dpi.jpg)

Setting the industry standard for value in endoscopy repair with over 65 years of combined experience!

Service Department Hours:

Mon-Fri: 9:00am - 5:00pm ET
(Excluding Holidays)
Saturday & Sunday: Closed

FAX#: (845) 276-4200


1-800-FIX-ENDO

(800-349-3636)


Repairs Made Simple

ESS strives to make endoscopy equipment repair as simple as possible:

FIRST: Click the button below to download an Adobe® Acrobat PDF copy of our "Speed-Up Repair" form to send with your instrument for repairs:

ESS 'Speed-Up Repair' form button

SECOND: Carefully box your endoscope/endoscopy equipment:

  1. For flexible endoscopes: place the instrument in the padded case it originally came with, then tape the two halves closed with a couple of pieces of packaging tape (to prevent the case from opening during transit)
  2. For rigid endoscopes or other instruments that do not have a padded case, carefully wrap the instrument in bubble-wrap/packaging plastic so that it's cushioned from shock force (such as dropping)
  3. Place the protected instrument in a well-padded shipping box (NOTE: It should have a minimum of two (2) inches/five (5) centimeters of space between your instrument and all sides of the box, then space should be filled with packaging material for cushioning)

THIRD: Ship your instrument via FedEx or UPS to:

ESS, Inc.
ATTN: Service Department
3 Fallsview Lane
Brewster, NY 10509

  • RAPID TURNAROUND
  • WARRANTY ON REPAIRS
  • INDUSTRY LEADING LOW PRICES
  • MANUFACTURER-TRAINED TECHNICIANS
ESS ENT Repair Services

ESS Service Department offers many repair services, even for small diameter endoscopes such as those for Ear, Nose and Throat practices.

Our service department can repair rhinoscopes, bronchoscopes, cystoscopes/ureteroscopes, and many others.

Don't forget, we also repair rigid ENT endoscopes as well!

Repair Services for:

  • Flexible Fiberoptic & Video Endoscopes
  • Rigid Endoscopes
  • Light Sources
  • Video Camera, Modules & Printers
  • Forceps & Microforceps (Flexible & Rigid)
  • Surgical Accessories

Repairs: Easy as 1-2-3

At ESS, repairs are simple to have done. No need to make any arrangements or get a special "code" to send your instrument to ESS for a repair. Just follow the simple ESS 1-2-3 method for repair:

1-2-3 Repair Chart: 1) Send it, 2) Inspect it, 3) Ship it

When ESS receives your instrument:

  • We will FAX you an itemized list of repairs needed and the repair cost
  • We will provide you with the repair turnaround time
  • We will advise you on the best course of action to take with your instrument